Privacy Policy
Last Updated: June 2026
At Sree Gopra Handlooms, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard customer information when you visit our website, make an enquiry, place an order, or interact with us through any communication channel.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Billing and delivery address
- Order details and purchase preferences
- Payment confirmation details
- Communication shared through phone, WhatsApp, email, website forms, or social media
2. How We Use Your Information
Your information may be used for the following purposes:
- To respond to enquiries and customer requests.
- To confirm orders and share product-related communication.
- To process payments, invoices, shipping, and delivery coordination.
- To provide customer support and after-sale assistance.
- To share updates regarding collections, offers, events, or store communication, where applicable.
- To improve our website, product presentation, and customer experience.
- To comply with legal, tax, accounting, and regulatory requirements.
3. Payment Information
Sree Gopra Handlooms does not intentionally store sensitive payment information such as complete card numbers, CVV details, UPI PINs, banking passwords, or OTPs.
Payments, where applicable, may be processed through trusted banks, payment gateways, UPI applications, or other authorised payment service providers. Customers are advised not to share confidential payment credentials with anyone.
4. Sharing of Information
We do not sell, rent, or trade customer personal information.
Customer information may be shared only where necessary with:
- Courier, logistics, or delivery partners for shipment fulfilment.
- Payment service providers for payment processing.
- Accounting, tax, legal, or compliance advisors where required.
- Government, law enforcement, or regulatory authorities if legally required.
5. Data Protection & Security
We take reasonable steps to protect customer information from unauthorised access, misuse, disclosure, alteration, or loss. However, no method of internet transmission, digital communication, or electronic storage is completely secure.
By using our website or sharing information with us digitally, you acknowledge that transmission of information over the internet or third-party communication platforms carries inherent risks.
6. Cookies & Website Usage
Our website may use cookies or similar technologies to improve browsing experience, analyse website usage, remember preferences, and enhance website performance.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
7. Marketing Communication
With your consent or based on your interaction with us, we may occasionally share updates about new collections, exhibitions, offers, events, or brand-related communication.
Customers may request to stop receiving such communication by contacting us through the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment providers, or external services.
Sree Gopra Handlooms is not responsible for the privacy practices, content, security standards, or policies of third-party websites or platforms. Customers are encouraged to review the privacy policies of such external services independently.
9. Data Retention
We may retain customer information for as long as necessary to fulfil business, legal, tax, accounting, customer service, and record-keeping purposes.
Information may also be retained to resolve disputes, maintain transaction records, prevent fraud, and comply with applicable laws.
10. Customer Rights
Customers may contact us to request correction, update, or review of personal information shared with us, subject to verification and applicable legal requirements.
Certain information may need to be retained for legal, tax, accounting, or transaction-record purposes even after a correction or removal request.
11. Children's Privacy
Our website and services are intended for general customers and are not directed specifically toward children. We do not knowingly collect personal information from children without consent from a parent or guardian.
12. Changes to This Privacy Policy
Sree Gopra Handlooms reserves the right to update, revise, or modify this Privacy Policy at any time. Any changes will be effective immediately upon publication on this website.
Customers are encouraged to review this page periodically to stay informed about how their information is protected.